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Noticeboard

WILLINGHAM SURGERY WILL BE OPEN NORMAL HOURS ON GOOD FRIDAY 10TH APRIL AND EASTER MONDAY 13TH APRIL. THE PHARMACY WILL BE OPEN FROM 2PM-5PM. LONGSTANTON BRANCH SURGERY AND THE DISPENSARY WILL BE CLOSED.

Click here for information on how the surgery is managing the COVID19 pandemic.

The NHS across the Cambridgeshire and Peterborough will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.

 

The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

 

Stay At Home advice can be found here.

 

Information remains subject to regular change and updates. More information can be found on the NHS website here

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Freedom of Information Policy

Access to Records

Under the General Data Protection Regulations (GDPR) patients have the right to access/copies of their personal information. You may request to see medical records by making a Subject Access Request (SAR) to the Surgery. A subject Access Request may only be made by the patient or a person who has their written consent to disclose the information requested. No information will be released without patient consent, and the practice will take steps verify the identity of the applicant, before complying with the request. Requests should be made in writing if possible, but we can accept requests in other formats. Please see our policy and speak with our receptionists in order to make your application.

Subject Access Request Policy

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Complaints Policy

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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