COVID 19 – Surgery update - reviewed 03/07/2019
Please be advised your GP surgery is still open for telephone advice, however if your query is in relation to COVID-19 please visit NHS 111 online in the first instance.
We have currently suspended all minor operations to help manage demand at this time.
Medication reviews, essential follow up and other queries will be managed via telephone consultation with a GP. Please be aware the GP will only try to call you once, and should you miss the call you will need to reschedule your appointment for a later date.
The GPs are triaging all patients presenting with any medical problem, not just those relating to COVID-19. Please only attend the surgery if you have been invited by the GP/Nurse practitioner.
Updates regarding your appointment will be sent via SMS message or you will be contacted by a member of our reception team. Please ensure we have your up to date contact details.
The following services have also currently been suspended at the practice:
Citizens Advice Bureau (see CAB COVID-19 service information)
Hearing help – please note they will send new batteries to your home address. Please visit https://www.cambridgeshirehearinghelp.org.uk/ or call 01223 416141
Face coverings and masks
Following telephone triage with a clinician, we are asking increasing numbers of patients to attend the surgery for face to face consultations. We are therefore asking that all patients wear a face covering in line with government guidance when attending the surgery. These are available to purchase in local supermarkets and at Willingham Pharmacy.
For further information please visit https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering
We are also limiting the number of patients in the waiting area at any time. You may therefore be asked to wait in your car or outside the front of the practice, where you will be called in when your GP/Nurse is ready so that we can maintain safe social distancing at all times. All patients must abide by the one way system we have in place, and adhere to the social distancing markers at the reception desk. Please use the hand sanitiser dispensers when entering the premises.
You are only able to order 1 month of medication. In order to help us manage demand, we ask that you only order what you need in the normal way. Please allow dispensary 2 working days to process the request.
If your medication review is due, this can be conducted by telephone with a GP.
If you are self-isolating and unable to collect your medication, please contact the Dispensary for information on how we can help you. Willingham Pharmacy are currently offering a free delivery service also.
We are now able to accept Card payments at Longstanton Surgery and Willingham Reception if you need to pay for your prescription.
Sick notes – MED3
You do not need a MED3 or sick note for self isolation. Please visit the following website which gives instructions.
The following letter from the LMC can also be downloaded and presented to employers:
MED 3 Letter for patient
Should you have any queries regarding social distancing, please visit the following for advice and guidance:
Please do not drop off urine specimens for testing at this time, as we try and relieve pressure on the labs.
If you are symptomatic and believe you have a urinary tract infection (UTI), please call reception who will arrange for you to speak with a clinician over the phone.