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COVID 19 – Surgery update - reviewed 03/08/2020

Surgery Appointments

Please be advised your GP surgery is still open for telephone advice, however if your query is in relation to COVID-19 please visit NHS 111 online in the first instance.

Medication reviews, essential follow up and other queries will be managed via telephone consultation with a GP. Please be aware the GP will only try to call you once, and should you miss the call you will need to reschedule your appointment for a later date.

The GPs are triaging all patients presenting with any medical problem, not just those relating to COVID-19. Please only attend the surgery if you have been invited by the GP/Nurse practitioner.

Updates regarding your appointment will be sent via SMS message or you will be contacted by a member of our reception team. Please ensure we have your up to date contact details.

The following services have also currently been suspended at the practice:

    Face coverings and masks 

    Following telephone triage with a clinician, we are asking increasing numbers of patients to attend the surgery for face to face consultations. We are therefore asking that all patients wear a face covering in line with government guidance when attending the surgery. These are available to purchase in local supermarkets and at Willingham Pharmacy.

    For further guidance please visit

    Exemption cards or badges

    It is understandable that the general public may be anxious about wearing face coverings, however, GPs are not contractually obliged or in a position to provide exemption letters or certificates for patients who believe they should be exempt from wearing a face covering.

    The guidance suggests there is no requirement for the public to provide evidence, medical or otherwise, for exemption therefore a self-declaration from the individual should be sufficient.

    GP practices and Cambs LMC are under no obligation to provide letters of support for anyone who does not fall under the list of exemptions but considers them to have another reason to be exempted.

    Some people may feel more comfortable showing something that says they do not have to wear a face covering. This could be in the form of an exemption card, badge or even a home-made sign.

    This is a personal choice, and is not necessary in law.

    If you would like to use an exemption card you can use the PDF attachments on the government website by clicking here

    Those who have an age, health or disability reason to not wear a face covering should not be routinely asked to provide any written evidence of this. Written evidence includes exemption cards.

    Social Distancing in the surgery

    As the surgery gets busier, we are also limiting the number of patients in the waiting area at any time. You may therefore be asked to wait in your car or outside the front of the practice, where you will be called in when your GP/Nurse is ready so that we can maintain safe social distancing at all times. All patients must abide by the one way system we have in place, and adhere to the social distancing markers at the reception desk. Please use the hand sanitiser dispensers when entering and leaving the premises.


    Carers Meetings


    Due to the current pandemic, the carer’s meetings are still currently postponed until further notice. They will be reinstated as soon as it is safe to do so.


    In the meantime, we would like to continue to support carers in our local community in any way possible. If you are a carer for someone and need advice and financial or emotional support, please contact Sue Lawson at or 01954 260230.


    Please Click here and complete the carers referral form to register yourself as a carer. Please post the completed form to us or email to, and Sue will be in touch.

    Repeat Medication

    You are only able to order 1 month of medication. In order to help us manage demand, we ask that you only order what you need in the normal way. Please allow dispensary 2 working days to process the request. 

    If your medication review is due, this can be conducted by telephone with a GP.

    If you are self-isolating and unable to collect your medication, please contact the Dispensary for information on how we can help you. Willingham Pharmacy are currently offering a free delivery service also.

    We are now able to accept Card payments at Longstanton Surgery and Willingham Reception if you need to pay for your prescription.


    Sick notes – MED3

    You do not need a MED3 or sick note for self isolation. Please visit the following website which gives instructions.


    The following letter from the LMC can also be downloaded and presented to employers:

    MED 3 Letter for patient

    Urine Samples

    Please do not drop off urine specimens for testing at this time, as we try and relieve pressure on the labs.

    If you are symptomatic and believe you have a urinary tract infection (UTI), please call reception who will arrange for you to speak with a clinician over the phone.


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